Privacy Policy
Effective Date: October 2025
Nova NRG (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information of our customers, homeowners, and applicants. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, submit a form, or interact with our team through calls, texts, or emails.
By using our website, scheduling a consultation, or submitting your information, you agree to the practices described in this Privacy Policy.
1. Who We Are
Nova NRG is a residential solar and home improvement provider focused on delivering high-quality solar, roofing, and energy-efficiency solutions. We also manage recruitment and career programs through our affiliated brand pages.
Our mission is to empower homeowners to gain control over their energy costs while helping new professionals grow with us in the renewable energy industry.
Business Name: Nova NRG
Website: www.novanrg.us
Phone: +1 786-244-8474
2. Information We Collect
We collect information in several ways — directly from you, automatically when you use our site, and through trusted service partners.
A. Information You Provide
Name, phone number, email address
Property address and project details
Home ownership and utility information
Financing or credit details (if applicable)
Employment information (for career applications)
B. Information Collected Automatically
When you interact with our website or digital forms, we may automatically collect:
IP address, browser type, and device information
Pages visited and time spent
Referral source (e.g., from ads or social media)
Cookies, pixels, or tracking identifiers
3. How We Use Your Information
We use your information to provide and improve our services, including:
Responding to your inquiries and scheduling consultations
Preparing custom solar or roofing proposals
Processing financing, tax credits, or rebate applications
Delivering installation updates and post-installation support
Sending updates, reminders, and offers (with your consent)
Managing our career and recruitment processes
Complying with applicable laws and utility requirements
4. Sharing of Information
We do not sell your personal data. However, we may share your information with trusted partners or service providers who help us deliver your project or inquiry. These include:
Licensed installation partners
Financing institutions (e.g., GoodLeap, Sunlight Financial, EnFin, Climate First Bank)
Utility providers (e.g., FPL, TAPCO) for net-metering and interconnection
Technology platforms (e.g., Google Analytics, Meta Ads)
Legal, compliance, or professional advisers (as required by law)
All partners are required to maintain the confidentiality and security of your data.
5. Cookies and Tracking Technologies
We use cookies and analytics tools to improve our website performance and personalize your experience.
These may include Google Analytics, Meta Pixel, and similar tracking scripts that measure traffic, ad effectiveness, and user interaction.
You can disable cookies through your browser settings at any time. Doing so may affect certain website functions.
6. Data Security
We maintain appropriate administrative, technical, and physical safeguards to protect your information.
These include:
Secure CRM systems with SSL encryption
Limited staff access and permission controls
Data backups and encrypted storage
Security monitoring for unauthorized access
While we take reasonable steps to protect your information, no digital transmission is completely secure. You share information with us at your own risk.
7. Data Retention
We retain personal data only as long as necessary for the purpose it was collected.
For example:
Lead inquiries are stored for up to 3 years.
Active customer records are retained for warranty or support purposes.
Employment applications may be retained for hiring consideration or compliance.
You may request deletion of your personal data at any time (see Section 9).
8. Marketing Communications and Consent
By submitting a form or providing your contact information, you consent to receive communications from Nova NRG and our authorized partners.
This may include calls, texts, or emails related to your solar, roofing, or home-energy inquiry.
Automated Messaging:
Some outreach may use automated systems (e.g., dialers or SMS workflows).
Message and data rates may apply.
You can opt out anytime by replying STOP to a text.
We will never require consent to receive marketing messages as a condition of purchase.
9. Your Rights and Choices
You have the right to:
Request access to the personal data we hold about you
Request correction or deletion of inaccurate information
Withdraw consent to marketing communications
Opt out of cookies and third-party tracking
To exercise your rights, contact: +1 786-244-8474
We may verify your identity before fulfilling your request.
10. Children’s Privacy
Our services are not directed toward minors under 13 years of age (or 16 in certain jurisdictions).
We do not knowingly collect personal information from children.
If you believe a child has provided us data, please contact us immediately for removal.
11. Third-Party Links
Our website may contain links to external sites (e.g., financing partners or manufacturers).
We are not responsible for the privacy practices or content of those third-party websites.
We encourage you to review their policies before submitting personal information.
12. Policy Updates
We may update this Privacy Policy from time to time.
The revised version will be posted on our website with a new effective date.
Material changes will be highlighted or communicated through our usual contact channels.
13. Contact Us
For any questions or concerns about this Privacy Policy or your data, please contact:
Nova NRG Privacy Team
+1 786-244-8474
www.novanrg.us
Nova NRG is one of the fastest-growing residential solar and home improvement providers in the United States. Trusted by thousands of homeowners, we deliver customized solar solutions and expert roofing services backed by leading technology and financing partners—making it easier to protect your home, cut energy costs, and invest in a sustainable future.